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Care Home Services

Help your loved one to enjoy the independence they deserve with our range of personalised care services. Avon Park Residential Care Home is committed to ensuring that the support we provide to our elderly residents is unique and person centred.

On this page, we look at several different areas of our care home services. These include:

  • Care plans on offer
  • Advice on choosing a care home
  • A resident’s typical day at Avon Park

So if you want to know more about our services, keep scrolling. You’ll find a lot of useful information here.

Avon Park Care Plans

We ensure that each resident has an individual Care Plan, which will provide the outline of the care to be delivered. This plan sets out all aspects of the service user’s needs in detail to ensure appropriate attention is provided by our support staff.

We offer the following care home services:

  • Personal care
  • Day care
  • Respite care

Personal Care

Avon Park Residential Care Home provides accommodation, meals, social and personal care, including help with bathing, dressing and mediation administration. Our staff are in attendance day and night, and each one is highly trained and experienced.

Day Care

Avon Park’s day care service is very flexible and can be tailored to meet the needs of each individual. It involves visits to the home on a regular or occasional basis. Our day care can range from providing supervision and companionship to:

  • Helping with bathing
  • Assisting with getting dressed
  • Offering help with exercises

All these options and more are provided within the home, and all the facilities of the home are available.

Service users benefit from an Activities Coordinator, who is available every day. Entertainers also frequently visit and trips are regularly organised. For more information, take a look at our activities page.

Respite Care

Take a well-earned break from caring for your loved one with our respite care service. Avon Park offers this facility within our care home. This service is available for privately funded persons or also for Social Service users with a top up.

If you need to go away for a weekend or a full holiday, contact us for further information. You should also view our quality of care page to get a feeling for our philosophy.

Choosing a Care Home

Choosing a Care Home is an important decision, whether it is for yourself or your loved one. But it is very much a positive and constructive move that should promote dignified and independent living.

The Care Standards Act requires homes to be open and transparent throughout this whole process. Care homes should provide prospective residents and their representatives with enough information to enable them to make informed decisions.

A care home should provide you with a copy of their Home Information Pack. If you are not given one, we recommend that you ask to see a copy.

You should also request to see the following documents:

  • Their latest Care Quality Commission (CQC) report.
  • The home’s terms and conditions of residence.

You should also carry out the following research:

  • Speak to some of the residents and relatives if possible get their views on the home.
  • Speak to staff privately get their account of the home.
  • Get feedback from local GPs and District Nurses who know the home well.

We believe that there are some very good homes out there, but they are all very different. Our advice is that you should visit as many homes as possible. Then with all this information at your disposal, we hope that you can make the right choice.

Things to Consider When Choosing a Care Home

  • What was your impression of the welcome you received?
  • What was your impression of the grounds and outdoor areas?
  • Is the home well presented in terms of cleanliness, décor, and furnishings?
  • What was your impression of the rooms you were shown?
  • Can residents choose their own personal and social relationships, both in and outside the home?
  • Can residents attend places of worship in accordance with their individual needs and wishes?
  • Can residents decorate and arrange their own rooms?
  • Can residents participate in planning, organising, and conducting leisure and social activities?
  • Are the staff well presented?
  • Are the staff attentive and polite?
  • Can residents receive family and friends in private?
  • Can residents' family and friends, be involved in their care if agreed?
  • Can residents receive visits at times, which is convenient to them?
  • Do residents have opportunities to continue or make new friends inside and outside the home?
  • Is the home free from unpleasant odours?
  • Is the home wheelchair accessible?
  • Is the garden accessible and user-friendly for the elderly?
  • Can residents keep control of their financial affairs in accordance with their wishes?
  • Are residents provided with the support they need to remain in control of their financial affairs if they need it?
  • Are residents adequately protected from abuse?
  • Is there a complaints procedure?
  • Are residents provided with information on advocacy services available to them?
  • What is the star rating with (CQC) Care Quality Commission?
  • Have residents access to an advocate whenever needed?
  • Can residents bring their personal possessions by agreement with the home?
  • Do staff respect residents' rights to make choices and to exercise control over their lives?
  • Is there a choice of menu?
  • Are mealtimes unhurried and flexible, geared to the individual?
  • Are there three prepared meals a day?
  • Are hot and cold drinks and snacks always available?
  • Are all special dietary needs catered for?
  • Are residents consulted about the menus?

A Typical Day at Avon Park

With so many care options and activities available at Avon Park, it is difficult to call a day 'standard'. That’s why we interviewed one of our residents to discuss a typical day in our Southampton care home.

Hello, I am Doris. I have been at Avon Park for many years now and I know the staff very well. Quite a number of them have been here over ten years, and Janine the manager has been here for over 23 years. They know my likes and dislikes too. Here is a typical day for me:


6.00am

At around 6 o'clock there is a knock on my door and a staff member comes in with a cup of tea. This is a nice way to start the day. I get up, slowly switch my radio on, and start to dress myself, but there is always help if I need it.


8.30am

There is a knock on my door, and it is breakfast time.


10.00am

Knock on my door - it is coffee time.


10.30am

It could be time for the hairdresser, a chiropodist, some bingo, the in-house shop or activities.


12.15pm

The main meal of the day. I look forward to going to the dining room where we have friendly conversation and are given plenty of time to enjoy the meal, which is nicely cooked.


2.15pm

Knock on my door again with my welcome cup of tea.


2.30pm

It's time for Craft session today. We have great fun together making birthday cards etc.


5.00pm

A knock at the door and my tea is brought to my room, which is my choice.
After tea, I went to Skype my daughter in Canada. It is wonderful to be able to keep in touch and talk face-to-face with family and friends! Avon Park has recently had this computer installed, so we can all receive and send emails, download and upload photos and Skype as often as we like. Of course, help is at hand for those who need it.


8.00pm

Knock on the door and a member of staff comes in with a cup of hot chocolate and light snack if required.
There is help throughout the night. Our staff are very friendly nothing is too much trouble!
Cups of tea are available throughout the night if required.

To arrange a tour and see how the residents live,  contact Avon Park Care Home.

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